- Question - How much is order Processing time after placing order on website?
- Answer - Order processing time is between 1-5 business days and is used to check your order for quality assurance, packing, the printing of shipping labels, and forwarding it to our shipping company for dispatch.
- Question -Till When i can cancel my order & is there any cancellation charges?
Answer - All order cancellations must be done within 24 hours of placing the order.
We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment.
Any cancellation made after an order has been placed will be subject to a cancellation fee of US$3.85 regardless of the time the order has been placed (even if it is just a second later) as the merchant processor/credit card charges us a fee for cancellations.
Please note that any orders that have already been packed or shipped cannot be canceled.
- Question - What about orders that are unable to be delivered?
Answer - All packages that are refused, unclaimed from the local post office, undeliverable as addressed because you input the wrong name or address or telephone number when you placed your order, will not be our responsibility. We reserve the right to charge a restocking and shipping fee of 30-50% of an item's full value (which not include the discount) if that happens. So please do remember to check your address carefully when you place an order :)
If you have entered the incorrect delivery address, you cannot be refunded or receive a store credit.
- Question - I received one of the item,but rest of the items still not delivered?
- Answer - If your received package seems to be missing any items, please do not worry! We do ship orders in multiple/separate packages every now and then, due to weight restrictions and also to facilitate faster shipping once an item is located in our warehouse. Simply drop us an email at firstname.lastname@example.org and we'll take care of it right away. :)
- Question - How can i track my order?
Answer - Once your order ships out and our database updated with your online tracking number, we'll send you an email with the online tracking information which you can use to track your package. If 6 business days have passed and you still have not received this email from us, simply drop us an email at email@example.com and we'll check it out for you right away.
Please note: 95% of our products will be sent internationally, so the tracking number will be limited in regards to information until it reaches your country.Once it reaches your country the package will be handed over to your local delivery service e.g. USPS, Canada Post or Royal Mail, the local website will update with an estimated delivery day.
- Question - Which Countries do you ship to?
- Answer - a) United States, United Kingdom, Canada, Germany, Austria, Italy, Spain, France, Korea, Taiwan, China, Hong Kong, Japan, Singapore, Malaysia, Philippines, Indonesia, Cambodia, United Arab Emirates, Australia/New Zealand, India
- b) Russia, Norway, Sweden, Denmark, Finland, Netherlands, Turkey, Saudi Arabia, Jordan, Bahrain, Mexico
- c) Lebanon, Colombia, Dominican Republic, Kuwait, Brazil, Venezuela, South Africa